Revolutionizing Senior Care with Leadership and Wellness Advancement

The integration of LeggUP Talent Insurance has fortified leadership capabilities and significantly improved employee retention and satisfaction within the demanding senior living sector.

• Turnover rates drastically reduced from 44% to 15%
• Achieved a 73% increase in job satisfaction among Executive Directors
• Reported no extended stress leaves following the program's implementation
• Realized an approximate $4 million in savings from decreased turnover costs
• Communication skills among leaders improved by 63%

Company

MBK Senior Living, a division of MBK Real Estate, is at the forefront of providing exceptional senior living experiences across its 33 communities. With a dedicated team of around 2,500 employees, MBK Senior Living is committed to delivering compassionate care and an enriching lifestyle for seniors, fostering a sense of home and well-being.

Industry

Operating in the Health and Wellness sector, specifically within Senior Living, MBK Senior Living plays a critical role in the lives of many families. The organization not only provides essential care but also ensures that the golden years of our senior population are lived with dignity, support, and joy.

Key Products Used

Platform - Group Coverage

Professional - Professional Coverage

“The results speak for themselves. Participation and enthusiasm for the program were off the charts. It's not just about trying new things, it's about seeing real, meaningful impact on our leaders. The benefits of LeggUP were beyond our expectations.”

Strategic Focus Areas

MBK Senior Living, amid the turbulence of a global pandemic, faced unprecedented challenges in maintaining staff wellbeing and retention. They identified critical goals to revitalize their workforce: dramatically reduce burnout, eliminate the need for stress leaves, and enhance employee retention across their national team.

The Strategy

With a decisive partnership with LeggUP, MBK Senior Living empowered their Executive Directors through full access to Talent Insurance. Based on insights from their Career Pulse Assessment, leaders personalized their developmental journey with a 6-session professional coaching program, tailored to their individual needs.

By harnessing our advanced coach matching system, Directors were aligned with coaches who were in sync with both the distinct demands of the senior living environment and MBK's values. The swift program completion and high utilization signaled a deeply felt need for such support. This was corroborated by the exceptional average member-coach rating of 4.8 out of 5. The success of this strategy was further underscored by the tangible results: a dramatic turnaround in turnover rates, elevated job satisfaction, and substantial cost savings—all of which heralded a new era of enhanced leadership and wellbeing within MBK Senior Living.

The Outcomes

MBK Senior Living's strategic focus on nurturing its leadership through targeted professional development yielded profound benefits. Executive Directors experienced a significant uplift in their ability to set and achieve goals, communicate effectively, and avoid burnout. These enhancements have reverberated throughout the organization, resulting in a healthier, more robust workplace and setting a new standard in the senior living sector for employee engagement and satisfaction.